Terms and donation information
Please read this information before making a donation.
Draft for review
This text is a draft. It must be reviewed against applicable Tanzanian law and any relevant international data-protection obligations and approved by the organisation. It has not been independently certified.
How donations are processed
You send your gift by bank transfer or mobile money to one of the accounts shown on our Donate page, then tell us about it (using the form, WhatsApp or email). We create a donation record with a unique reference. The record stays pending until our finance team sees the money in our account and confirms it. We never treat a donation as received just because a web page was submitted.
Designated gifts
If you choose a specific project, we apply your gift to that project. If the project is fully funded, cannot proceed, or the funds cannot be used as intended, we will apply your gift to similar work in our general fund. Gifts to the general fund go where they are needed most.
Currencies
You donate in the currency you choose. We do not convert currencies on this website. Your bank or payment mobile-money provider may charge fees or apply its own exchange rate.
Receipts
A confirmation page is available as soon as you submit your donation. A receipt describing your donation as received is issued only after the payment has been verified.
Refunds and corrections
If you made a mistake — for example the wrong amount — contact us as soon as possible with your donation reference. Refunds are handled case by case and, where possible, returned by the original payment method.
Card payments
We do not take card payments on this website, and we will never ask for your card number, PIN or mobile-money PIN. Only send money to the accounts listed on our Donate page.